Official Documents

Privacy Policy judi99 — Personal Data Protection for Malaysian Members

Your privacy is our priority. This document transparently explains how judi99 collects, uses, stores, and protects your personal information in accordance with the highest data protection standards in Malaysia.

Last Updated: 1 January 2026
judi99's Privacy Commitment

Six core pillars that form the foundation of your personal data protection with us

PDPA 2010 Compliance

All judi99 data management practices are in full compliance with Malaysia's Personal Data Protection Act 2010. You have full rights over your personal data, and we respect those rights at all times.

256-bit SSL Encryption

All data transmitted between your device and judi99 servers is protected with industry-standard 256-bit SSL encryption. Sensitive information such as your login credentials and payment data remains secure at all times.

No Data Sales

Judi99 never sells, rents, or trades your personal information to any third party for marketing or commercial purposes. Your data belongs to you, not to us as a business asset.

Secure Identity Verification

Our KYC process uses secure document verification technology. All submitted identification document copies are stored with full encryption and are only accessible by authorised personnel.

Secure Data Storage

Judi99 servers are protected by multi-layered firewalls, strict access controls, and round-the-clock security monitoring. Your data is stored in data centres compliant with the ISO 27001 international security standard.

Full Control By You

You have the right to access, update, download, and delete your personal data at any time. Contact our support team and we will process your request within 14 working days.

Contents

Quick Summary: judi99 only collects what is strictly necessary, stores it securely, never sells it to anyone, and gives you full control over it. Read this document to learn more.

1 Introduction

Judi99 is an online betting platform that operates with full transparency and integrity. We understand that your trust in us starts with how we handle your personal information. This Privacy Policy is provided to clearly and honestly explain how we collect, use, disclose, and protect the personal data of all members using the judi99 platform.

This policy applies to all services offered through the judi99 website, our mobile app, and any official communication channels we operate. By registering or continuing to use our platform, you agree to the practices described in this Privacy Policy.

Judi99 acts as the data controller for all personal information collected from members in Malaysia. We comply with the Personal Data Protection Act 2010 (PDPA) and all related legislation in force in Malaysia.

2 Data Collected

Judi99 collects various types of personal information depending on how you interact with our platform. Below are the main categories of data we collect:

Data Category Data Examples Primary Purpose
Identity Information Full name, date of birth, identification card number, gender KYC verification, fraud prevention
Contact Information Email address, phone number, residential address Account communications, customer support
Financial Information Bank account number, bank name, digital wallet details Processing deposits and withdrawals
Usage Data Game history, betting activity, login records, platform activity Account management, fraud detection
Technical Data IP address, device type, web browser, approximate location Security, platform improvements
KYC Documents MyKad copy, utility bill, verification selfie Identity verification, legal compliance

judi99 only collects data that is strictly necessary to deliver our services safely and meet legal requirements. We do not collect excessive or irrelevant data.

3 How We Collect Data

Your personal data is collected in various ways throughout your interaction with the platform judi99:

  • Account Registration: Information you provide when creating a new account, including your name, email, phone number, and login details.
  • KYC Process: Identity documents and proof of address submitted to verify your identity.
  • Financial Transactions: Information collected during deposits and withdrawals via FPX, DuitNow QR, Touch 'n Go eWallet, GrabPay, and ShopeePay.
  • Platform Usage: Activity data automatically generated when you play, place bets, or browse our platform.
  • Communications with Us: Messages, complaints, or enquiries you send to our customer support team via live chat or email.
  • Tracking Technology: Cookies, web beacons, and similar technologies that help us understand how you use our platform.
  • Trusted Third Parties: In some cases, we may receive information from payment processors or third-party identity verification services that we use.

4 Purpose of Data Use

Judi99 uses collected personal information for lawful and transparent purposes. Below are the primary purposes for which we use your data:

  • Account Management: Creating, maintaining, and securing your account on the judi99 platform.
  • Transaction Processing: Processing deposits, withdrawals, and all other financial transactions securely and accurately.
  • Identity Verification: Conducting the KYC process required to comply with anti-money laundering (AML) laws and fraud prevention regulations.
  • Platform Security: Identifying and preventing fraudulent activity, multi-account usage, hacking, and other security threats.
  • Customer Support: Responding to enquiries, resolving complaints, and providing the technical assistance you need.
  • Service Improvement: Analysing usage patterns to improve the user experience, platform performance, and the range of games offered.
  • Important Communications: Sending account-related notifications, service updates, changes to terms, and important security information.
  • Legal Compliance: Meeting the reporting and record-keeping obligations set out under applicable Malaysian law.

Important Note: judi99 does not use your personal data for third-party marketing purposes or sell it to advertisers. Any marketing communications from judi99 itself will include an unsubscribe option at any time.

5 Data Sharing

Judi99 respects your privacy and places strict limits on the sharing of your personal data. We only share your information in the following limited situations:

  • Trusted Service Providers: We share necessary data with payment processors (FPX, DuitNow, digital wallets), KYC service providers, and technology infrastructure providers that help us operate the platform. All such third parties are bound by strict confidentiality agreements and must comply with our data protection standards.
  • Legal Requirements: judi99 may be required to disclose your personal information to competent authorities when mandated by law, court warrant, or valid legal process — including investigations into financial crime or money laundering.
  • Vital Interests Protection: In exceptional circumstances where disclosure is necessary to protect the safety or life of an individual.
  • Business Transfer: In the event of any merger, acquisition, or transfer of judi99 assets, user data may be transferred to the new entity continuing operations, subject to the same data protection terms.

All third parties receiving your data from judi99 are required to comply with security and privacy standards equal to or exceeding the requirements of Malaysia's PDPA 2010.

6 Data Security

Protecting your personal information from unauthorised access, loss, or breach is our highest priority judi99. We implement a comprehensive range of technical and organizational security measures:

  • End-to-End Encryption: All data in transit is protected with 256-bit SSL/TLS encryption. Sensitive data at rest is also encrypted using AES-256.
  • Layered Access Control: Only authorized personnel with a legitimate need may access member personal data. All access is automatically monitored and logged.
  • Two-Factor Authentication (2FA): Our internal systems use 2FA for all staff access to databases containing user information.
  • Regular Security Audits: judi99 conducts regular penetration testing and security audits by independent security experts.
  • 24/7 Monitoring: Our threat detection system continuously monitors for suspicious activity, every day of the year.
  • PCI DSS Compliance: Our payment data processing complies with Payment Card Industry Data Security Standards (PCI DSS) to ensure the security of your financial transactions.

While we take all reasonable measures to protect your data, no system can be guaranteed 100% secure. We encourage you to also take precautions by using a strong password, not sharing your login credentials, and reporting any suspicious activity to us promptly.

7 Data Retention Period

Judi99 retains your personal data for as long as necessary to fulfil the purposes stated in this policy or as required by law. Our general data retention guidelines are as follows:

  • Active Account Data: Retained for the duration your account is active and for a minimum of 7 years after account closure, in line with Malaysia's AML legal compliance requirements.
  • Financial Transaction Records: Retained for at least 7 years from the transaction date for audit and tax law compliance purposes.
  • KYC Documents: Retained for the duration the account is active and 5 years after account closure or resolution of any related disputes.
  • Communication Logs: Customer support records and communications are retained for 3 years for dispute resolution purposes.
  • Technical Data and Access Logs: Retained for 12 months for security and incident investigation purposes.

Once the retention period expires, your data will be securely deleted or fully anonymized using procedures that ensure no personal information can be recovered.

8 Cookies and Tracking Technologies

Judi99 uses cookies and similar tracking technologies to enhance your experience on our platform and ensure it functions properly. Below are the types of cookies we use:

  • Essential Cookies: Required for core platform functions such as login authentication, session security, and language preferences. These cookies cannot be disabled.
  • Performance Cookies: Collecting anonymous data about how visitors use our platform, helping us identify areas that need improvement.
  • Functionality Cookies: Remembering your preferences and settings — such as game preferences, display settings, and language selection — to provide a more personalised experience.
  • Security Cookies: Helping detect and prevent fraudulent activity, multi-account usage, and other security threats.

You can manage or disable cookies through your web browser settings. However, disabling essential cookies may affect the functionality of the judi99 platform and your ability to log in or make transactions.

9 Your Rights

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by judi99:

Your Privacy Rights at judi99

We fully respect and facilitate the exercise of your privacy rights

Right to Access

You have the right to request a copy of all personal data we hold about you. We will provide this information in a readable format within 14 working days.

Right to Rectification

If any of your personal information is inaccurate or incomplete, you have the right to request a correction from us at no charge.

Right to Erasure

You may request the deletion of your personal data when it is no longer required, provided this does not conflict with our legal obligations.

Right to Object

You have the right to object to the processing of your personal data for specific purposes, including direct marketing, and we will honor your request.

Right to Data Portability

You have the right to receive your personal data in a structured, machine-readable format for transfer to another service provider if needed.

Right to Restrict Processing

In certain circumstances, you may request that we restrict the processing of your data while we investigate any objection or complaint you have raised.

To exercise any of the above rights, please contact our Data Protection Officer (DPO) team through the customer support channels available on the judi99 platform. We will process your request within 14 working days.

10 Children's Privacy

Platform judi99 is strictly for individuals aged 18 and above. We do not knowingly collect, store, or process any personal information from individuals under the age of 18.

If you believe we have inadvertently collected personal information from a child, please contact us immediately. We will take prompt steps to delete that information from our systems and close the relevant account.

Parents and guardians who suspect their child has registered an account on judi99 are asked to contact our support team immediately. We will respond within 24 hours to resolve the matter.

11 Amendments to the Privacy Policy

Judi99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or technological advancements. Any amendments will take effect immediately upon publication on our website.

We will notify members of any material changes to this policy through:

  • An in-platform notification the next time you log in.
  • Notification emails sent to the address registered on your account.
  • Update the "Last Updated" date shown at the top of this document.

We encourage you to review this page periodically to stay informed about how we protect your personal information. Continued use of the judi99 platform following any amendments constitutes acceptance of the updated policy.

12 Contact Us

If you have any questions, concerns, or complaints regarding how judi99 handles your personal data, or if you wish to exercise any of your privacy rights, please contact our Data Protection Officer (DPO) through the customer support channels available on the platform.

Our team is available during business hours and we are committed to responding to all privacy-related enquiries within 3 working days, and fulfills official requests within 14 working days.

You may also refer to Responsible Gaming Policy and Terms & Conditions us for more information on how we manage the overall member experience.

FAQ — Privacy Policy

Answers to the most frequently asked questions from judi99 members regarding privacy and data protection

No, absolutely not. judi99 has never and will never sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We only share your data with trusted service providers who assist us in operating the platform, and only when required by law.

Your financial information is handled through payment processors compliant with PCI DSS standards. judi99 does not directly store your credit card numbers or online banking passwords. All financial transactions are protected with 256-bit SSL encryption and a real-time fraud detection system to keep your funds secure.

Yes, you have the right to request deletion of your personal data. However, certain limitations apply — Malaysian law requires us to retain financial transaction records and KYC documents for a minimum prescribed period (up to 7 years) following account closure. Data not subject to legal obligations will be securely deleted within 30 days of your request being approved.

When you close your account, judi99 will retain your data for the minimum retention period required by law — typically 5 to 7 years for financial and KYC records. After that period, your data will be permanently deleted or fully anonymized. Closed accounts cannot be accessed or reactivated.

Yes. The judi99 mobile app uses the same level of encryption and protection as the web version. All communications between the app and our servers are protected with 256-bit SSL. We recommend downloading the app only from official channels and keeping your device's operating system up to date for optimal security.

You can access and update most of your personal information directly through the account settings page on the judi99 platform. For more comprehensive data access or deletion requests, please contact our customer support team. Official requests will be processed within 14 working days at no charge.

Play Safe and With Confidence at judi99

Your data privacy and security is a responsibility we take seriously. Join thousands of Malaysian members enjoying a trusted, safe, and exciting online wagering experience with judi99.

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